Pre Purchase Assistance

This is crucial stage for any customer wherein, the customer should need all genuine support / guidance from their vendors regarding procurement of machines. Hence, we, as a supplier, take it as our duty, to guide correctly and provide all possible support to our customers.

We scrutinize the customers raw data given by customer regarding their requirement of machines vis a vis their actual operational requirement. We finalize the operational specifications of required machines and quote appropriate machines and offer optimum output.

After-Sale service

Our qualified and experienced after-sales service team is standing by, ready to serve you within 24 hours when you encounter any problems. We are responsible for answering questions about ice machine itself or other related ones and helping the customers to know how to install the machine, daily maintenance, and basic glitches eliminating methods. We will pay full attention to meet our customers’ need and try our best to solve the problems with our professional knowledge and responsible attitude.

Our service includes, but not limited following content:

1. Q&A

We are responsible for answering questions about ice machine itself or other related ones and helping the customers to know how to install the machine, daily maintenance, and small fault eliminating methods. We will pay full attention to our customers’ need and try our best to solve the problems with our professional knowledge and responsible attitude. Ensure that our customers are confident with our products.

2. Technological guidance

We will provide users with technical advisory services of ice making system; enable them to know better about the technical parameters , specifications, configuration, environmental factors evaluation thus to provide a full range of opinions and related technical advice. We will help customers to understand the structure of the ice machine, production process and assembly of product in order to recommend and offer effective solution for the customers. Ensure that the solution we offered can meet customers’ need at its most.

Our goal is to not only supply the finest, most productive ice making machines, but also to ensure reliable daily operations.

Any procurement of product from our company, the full warranty will be offered.

During the warranty period, we provide full warranty service for any natural quality problem, but not for any human causes of damage. The full parts will be offered free to replace any fault damage by quality reason under the warranty.

Beyond warranty, we offer cost price for any parts that need to be replaced.

Any more details of warranty service, see the Warranty on written.